Refund policy
Return Policy for Antidote Natural Hair Growth Oil
At Antidote, we stand behind the quality of our products and your satisfaction is our priority. Please review our return policy carefully:
Eligibility for Returns
Due to the consumable nature of our hair oil, we only accept returns under the following conditions:
- Defective or Damaged Products: If you receive a product that is damaged or defective, please contact us within 14 days of delivery.
- Incorrect Item Received: If you receive an item different from what you ordered, notify us within 14 days.
Non-Returnable Items
We are unable to accept returns or issue refunds for:
- Opened or used products.
- Items purchased from third-party sellers or retailers.
- Products returned after the 14-day notification window.
Return Process
- Contact Us: Email us at growbabygrow@an-ti-dote.com with your order number, a detailed description of the issue, and photos (if applicable).
- Approval: Once your return request is approved, we will provide instructions for returning the item.
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Refund or Replacement:
- Refunds will be processed back to the original payment method once we receive the returned item in its original condition.
- For defective or damaged items, you may opt for a replacement instead of a refund.
Shipping Costs
- If the return is due to our error (e.g., defective product or incorrect item), we will cover return shipping costs.
- For all other returns, the customer is responsible for return shipping charges.
Important Notes
- Ensure the product is securely packaged to prevent further damage during return shipping.
- We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Thank you for choosing Antidote Natural Hair Growth Oil. If you have further questions or need assistance, don't hesitate to reach out to us at growbabygrow@an-ti-dote.com.
Suka selalu,
The Antidote Team